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Evangelisches Krankenhaus Düsseldorf

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Dieter Gurschke

Leiter Innere Verwaltung

Kirchfeldstr. 40
40217 Düsseldorf

Phone: 0211 -919-2001
Mail: ed.frodlesseud-kve@ekhcsrug.reteid

Advocates

Klaus Wiegand

Patientenfürsprecher

Kirchfeldstr. 40
40217 Düsseldorf

Phone: 0211 -919-0
Mail: ed.frodlesseud-kve@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes