Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Isabella Zipper
Qualitätsmanagementbeautfragte
Phone:
08381
-809-8201
Mail:
ed.krbmws@reppiz.allebasi
Daniela Rieger
Mitarbeiterin Prozess- und Qualitätsmanagement
Phone:
0891303
-1622-
Fax: 089-1303-1626
Mail:
ed.krbmws@regeir.aleinad
Mitarbeiterin Prozess- und Qualitätsmanagement
QMB
Phone:
0891303
-1621-
Fax: 089-1303-1626
Mail:
ed.krbmws@tnemganamedrewhcseB.kR
Advocates
Elvira Karg
Krankenschwester, Assistentin Pflegedirektion
Phone:
08381
-809-8175
Mail:
ed.krbmws@grak.arivle
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |