Diakoniewerk München-Maxvorstadt

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Vanessa Kleinz

Qualitätsmanagement, Feedbackmanagement

Heßstr. 22
80799 München

Vanessa Plank

Qualitätsmanagement, Feedbackmanagement

Heßstr. 22
80799 München

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes

Referral surveys were conducted: No