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Marienhausklinik St. Josef Kohlhof

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Beate Leonhard-Kaul

Krankenhausoberin

Klinikweg 1
66539 Neunkirchen

Phone: 06821 -363-2534
Mail: ed.suahneiram@hok.dp.kes

Advocates

Margot Jost

Patientenfürsprecherin

Klinikweg 1
66539 Neunkirchen

Phone: 06821 -363-0
Mail: ed.suahneiram@hok.rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes