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Helios Fachkliniken Hildburghausen/Psychiatrische Tagesklinik Sonneberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Marcel Friedrich

Verantwortlicher Beschwerdemanagement, Qualitätsmanagement-Beauftragter

Phone: 03685 -776-243
Fax: 03685-776-940
Mail: ed.tiehdnuseg-soileh@2hcirdeirf.lecram

Advocates

Angela Schneider

Patientenfürsprecherin

Phone: 03685 -776-0
Fax: 03685-776-940
Mail: ed.tiehdnuseg-soileh@nesuahgrubdlih.ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No