German hospital directory

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Sekretariat Geschäftsführung

Beschwerdemanagement

Herrgottsruhstr. 3
86316 Friedberg

Phone: 0821 -6004-200
Fax: 0821-6004-354
Mail: ed.apilk@ofni

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No

Krankenhaus Friedberg