Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Andrea Hennicke
Teamleitung QM AMEOS OST
Eislebener Str. 7a
06449 Aschersleben
Phone:
03473
-97-1071
Fax: 03473-97-1125
Mail:
ed.soema.tso@dz.hdna
Advocates
Sybille Treptow
Patientenfürsprecherin
Eislebener Str. 7a
06449 Aschersleben
Phone:
03473
-971972-
Mail:
ed.soema.nebelsrehcsa@ofni
|
Anonymous input options exist: Yes Anonyme Eingabemöglichkeiten von Beschwerden können über die Stationsbriefkästen erfolgen. |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |