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Christophorus Kliniken Coesfeld – Dülmen – Nottuln, Standort Nottuln

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katrin Stapenhorst

Leiterin Abteilung Qualitätsmanagement

Hagenstraße 35
48301 Nottuln

Phone: 02541 -8914123-
Mail: ed.dlefseoc-ctc@tsrohnepats.nirtak

Advocates

Josef te Uhle

Patientenfürsprecher

Hagenstraße 35
48301 Nottuln

Phone: 0160 -99052848-
Mail: ed.dlefseoc-ctc@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes