Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Rahmenkonzept Meinungsmanagement, Dokumenten-Nr.: 013431 / Stand 2022-09-08

Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

lmth.slein-med-sgas-gnuniem-erhi/ofninetneitap/kceurbnesreb-mukna-latipsohneiram/ed.nekinilk-nesnets-slein.www//:sptth

Contact persons

Corinna Janßen

Qualitätsmanagement-Beauftragte

Lingener Straße 11
49577 Ankum

Phone: 05462 -881-1051
Mail: ed.ksn@nessnaj.anniroc

Advocates

Olaf Zwaan van der

Patientenfürsprecher

Lingener Straße 11
49577 Ankum

Phone: 0151 -25736621-
Mail: ten.xmg@naawZ.d.v.valo

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No