Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Rahmenkonzept Meinungsmanagement, Dokumenten-Nr.: 013431 / Stand 2022-09-08 |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Corinna Janßen
Qualitätsmanagement-Beauftragte
Lingener Straße 11
49577 Ankum
Phone:
05462
-881-1051
Mail:
ed.ksn@nessnaj.anniroc
Olaf Zwaan van der
Patientenfürsprecher
Lingener Straße 11
49577 Ankum
Phone:
0151
-25736621-
Mail:
ten.xmg@naawZ.d.v.valo
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |