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Felsenland Klinik Dahn

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Rosa Leier

Pflegedienstleitung

Phone: 06391 -913-151
Fax: 06391-913-131
Mail: ed.nhadkf@ofni

Advocates

Rosa Leier

Pflegedienstleitung

Phone: 06391 -913-151
Fax: 06391-913-131
Mail: ed.nhadkf@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No