LVR-Klinik Köln - Standort Köln-Chorweiler

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Daniel Baumeister

Qualitätsmanagement und klinisches Risikomanagement

Merianstraße 92
50765 Köln

Monika Vog

Ombudsperson

Merianstraße 92
50765 Köln

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes