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Vivantes Klinikum Neukölln, Tagesklink an der Wuhlheide

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

C. Mixa | P. Sperling

Qualitätsmager*in

Phone: 030 -13014-2483
Mail: ed.setnaviv@knk.mq

Advocates

Eveline Heidenreich

Patientenfürsprecherin - Psychiatrie-

Phone: 030 -13014-3413
Mail: ed.nilreb@2-knk.viv-ftap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes