Danuvius Klinik Neuburg - Tagesklinik

Complaint management

Structured complaint management was introduced: Yes

Die Danuvius Kliniken verfügen über ein strukturiertes Lob- und Beschwerdemanagement.

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Daniela Harner

Qualitätsmanagementbeauftragte

Katharina Johler

Qualitätsmanagement

Anonymous input options exist: No

Patient surveys were conducted: No

Referral surveys were conducted: No