Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Marlene Pausackl
Leitung Abteilung Qualitäts- und Risikomanagement
Phone:
08861
-215-7297
Mail:
ed.sw-hbmg-hk@lkcasuap.m
Rejhan Selmanov
Abteilung Qualitäts- und Risikomanagement
Phone:
08861
-215-7211
Mail:
ed.sw-hbmg-hk@mq
Advocates
Josefine Goroncy
Mittwoch 10.30 - 12.30 Uhr und 14.30 - 16.30 Uhr
Phone:
0170
-4579003-
Mail:
ed.sw-hbmg-hk@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |